We will always do our best to send your order out within 2 working days. Occasionally the bees will pull us away for a day though, or we may need to make your products to order, so if you need an something in a particularly tight timeline, feel free to drop us an email or give us a call on 06 876 8852 and we'll do our best to help.
Delivery Costs and Timelines
$5 within urban areas, $8 to rural areas. (2-3 working days) Free delivery on orders over $60.
Please note that rural addresses are passed into the NZ Post rural network, so may take a few days longer than urban courier service. We also can't courier to PO Boxes, so these orders are sent untracked through NZ Post.
$10 via standard airmail (3-6 working days).
Free delivery on orders over NZD $80
US, Canada, UK and the Rest of the World:
$19 via standard airmail (6-10 working days).
Our international delivery times are as listed on New Zealand Post's website. In practice though, we've been finding that orders can take several days longer than listed. Unfortunately, other delivery options we've looked into have been far too expensive, so please be patient with international orders.
International Orders and Bee Products
Different countries have different rules around importation of natural products, and it's common for beeswax not to be allowed in order to protect the health of their local bees. We get it. After all, Kev and I (Dee) are beekeepers, first and foremost.
HOWEVER, we have very tight biosecurity and good bee health here in New Zealand, and as our products are a blend of beeswax, tree resin and jojoba oil, there is no risk they will ever end up being used directly in a beehive, as a block of pure beeswax might.
Therefore we've had no problem with border restrictions, and as at the date of writing this, our products have been sent without problem to Australia, the US, Canada, the UK, and a dozen other countries .
Some countries may have various border or import charges - please note that you will be responsible for any such charges.
Route Shipping Insurance
At checkout you'll see the option to purchase Route shipping insurance on your order.
It's usually a very small cost, and Route is underwritten by Lloyds of London, so you can trust them to pay for a replacement for your order if it is lost for any reason.
We don't think this insurance is really necessary in New Zealand, so feel free to untick if you like, but we highly recommend it for international orders, as these travel via untracked airmail (tracked is about four times the price!).
What about packaging? Do you use plastic?
We're committed to eliminating plastic wherever we can - the clear bags our kits are packaged in are NOT plastic. They are genuine cellophane, made from vegetable cellulose and are fully biodegradable and home compostable.
And we're very happy to announce that the black courier bags we use are also NOT plastic! They are made from plants (mostly corn I believe), and are fully biodegradable, and home compostable. And, a little oddly, they smell like fresh toast, or maybe popcorn!
It's not just plastic we're about reducing though - You'll see on our naked DIY blocks you have the option to buy without packaging, and on every one of our ready-made wrap pages we encourage customers to let us know if they don't need individual packaging on the wraps.
Unless otherwise stated, all prices on this website are in New Zealand Dollars.